PRIVACY POLICY

At Refine and Design Real Estate Ltd., doing business as “Refine and Design Custom Homes and Renovation” (“we,” “us,” or “our”), we are committed to protecting the privacy and personal information of our website visitors. This privacy policy outlines the types of information we collect, how we use and protect it, and your rights regarding this information.

1. Information We Collect

Our website, Refineanddesign.com, is primarily a branding and showcase platform. However, we may collect personal and non-personal information in the following ways:

• Personal Information Provided via Contact Forms: We collect personal information when you voluntarily provide it through our contact forms. This may include your name, phone number, email address, and any other details you choose to provide when reaching out to us. We use this information to respond to your inquiries, provide our services, and communicate with you.

• Non-personal Information: This may include browser type, device type, language preferences, referring URLs, and other anonymous data related to website usage. We use tools such as Google Analytics to gather this information to better understand how visitors use our website.

• Potential Future Forms and AI Technology: In addition to the existing contact form, we may introduce other forms on our website for different purposes, such as service requests or feedback. We may also implement AI technologies like chatbots to assist with user inquiries. Any data provided through these forms or chat interactions will be collected and used in accordance with this privacy policy.

• Reviews: We may display customer reviews sourced from platforms like Google, Facebook, Yelp, Homestars, and Houzz. These reviews are publicly available, and we do not modify or collect any personal information beyond what is provided in these public reviews.

2. Use of Information

We use the information collected for the following purposes:

• To Communicate with You: We use personal information provided through the contact forms to respond to your inquiries, provide information about our services, and follow up on requests.
• To Analyze Website Traffic: Non-personal information is used to analyze how visitors interact with our website and to improve user experience.
• Display of Reviews: Customer feedback from external platforms is used to help potential clients learn more about our services.
• Future Use of AI and Forms: Any future forms or AI chatbot interactions will be used to enhance communication, service requests, or other site functionalities.

3. Cookies

We may use cookies to collect information about how visitors interact with our website. Cookies are small text files stored on your device to help enhance your browsing experience.

You can control or disable cookies through your browser settings. Please note that disabling cookies may affect the functionality of certain parts of the website.

4. Third-Party Services

We use third-party platforms to help us operate our website and track its performance. These include:

• Google Analytics: A service that collects anonymous data about site usage to help us understand website traffic and usage patterns.
• Review Aggregation: We display reviews sourced from Google, Facebook, Yelp, Homestars, and Houzz on our website. The privacy policies of these platforms govern any personal data shared in these reviews.

We do not sell or share your personal information with third parties for marketing purposes.

5. Data Security

We take reasonable measures to protect the personal data we collect from unauthorized access, alteration, or disclosure. However, no method of data transmission over the internet or electronic storage is completely secure.

6. Your Privacy Rights

As a user of our website, you have the right to:

• Request information about any personal data we may hold about you.
• Opt out of cookies or data collection where applicable.
• Request the removal of any personal data, such as reviews sourced from third-party platforms, if such information is within our control.
• Request the deletion of your personal data submitted via contact forms or future features such as additional forms or chatbots.

7. Changes to This Privacy Policy

We reserve the right to update this privacy policy from time to time. Any changes will be posted on this page with an updated effective date.

8. Contact Us

If you have any questions or concerns about this privacy policy or your privacy rights, please contact us at:

Refine and Design Real Estate Ltd.
Email: [email protected]
Phone: 778 895 4001